Shipping and Delivery

Your KuKirin, Delivered Duty-Free.

We've simplified our logistics so you can start riding sooner. Because our stock is located in local warehouses in the UK, your order never crosses a border, meaning 0% customs risk and 100% transparent pricing.

Processing and Delivery Timeline

  • Processing Time: 1–2 Business Days

All orders are inspected, packed, and dispatched from our UK warehouse within 24–48 hours (Mon–Fri).

  • Delivery Time (Once Shipped): 2-3 Business Days

(This delivery time is an estimate and may be delayed during holidays. If it is a pre-sale product, we will indicate on the product page, please refer to the shipping time stated on the product page, which shall prevail.)

Shipping Partners: We collaborate with the following carrier: FedEx.

Shipment Notification: After dispatching your order, you will receive a confirmation email containing the shipment date, the tracking number, and a direct link to track your package (e.g., FedEx Tracking).

Delivery Coverage: Our shipping service is strictly limited to UK Mainland addresses.

Exclusions: We do not deliver to Northern Ireland (BT), the Isle of Man (IM), or the Channel Islands (JE, GY). Please ensure your shipping address is within the UK mainland before completing your purchase to avoid order cancellation.

Shipping Costs

  • Free Shipping: For orders with a value over £39
  • Shipping Fee: A fee of £10 applies to orders with a value under £39.

Key Policies and Information

  • Taxes & Duties: Import taxes are paid when the goods are shipped to the UK warehouse, you do not need to pay customs duties. You will not face any additional customs fees or taxes upon delivery.
  • Package Tracking: You can check the real-time status of your delivery using the carrier's tracking system via the link provided in your shipment email.
  • Delivery Issues: If the carrier cannot complete the delivery of your package, we will contact you to arrange a solution, which may include scheduling a redelivery or directing you to a convenient pickup point.
  • Liability: If your package is lost or arrives damaged, please contact our support team immediately at support@kukirin-escooter.uk. We will work directly with the carrier to resolve the issue and ensure you receive your order.